Refund policy

Return your order

We offer you the option to return your order or part of your order after receipt. It may be that you are not satisfied, that you have ordered the wrong product or that you have ordered too much. This is the legally established right of withdrawal. As a consumer, you have 14 days after receipt of the product to dissolve the agreement (possibly without giving any reason). There are several options to return your order:
  • You can return the order yourself.
  • You can send the order prepaid to our return address or have the product collected by us. See the bottom of the page for the rates for this.
  • The order must be returned in its original condition where possible. In the event of damage or incompleteness, we cannot receive your order or we are forced to pass on the damage to you.
  • You will receive the purchase amount of the product and any paid delivery costs as soon as possible refunded via the same payment method with which the order was placed. There are no costs associated with the refund.

Return conditions

Some conditions are attached to the return:
  • Refunds will only be made to the payment method you used to pay (cash payment excluded).
  • The costs for a return are for the consumer.
  • You must return the product within 14 days of cancellation

Tariff collection

If you want to return your delivered order and have it picked up by us again, we use the following rates:
  • €80 for orders up to 900kg
  • €105 for orders of bags from 1000kg and split plates

These rates apply to orders up to 3 pieces/bags and are based on transport rates that we also receive from our carriers. Open the return form (pdf)Except from the right of withdrawal are the following types of products:
  • Products manufactured to consumer specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person
  • products that are irrevocably mixed with other items after delivery